How Freight Tiger's Indent module improves placement efficiency
A leading FMCG client wanted visibility of all stages in the indent process along with timely communication from transporters for better planning. They also wanted improvement in placement efficiency while reducing manual calls and emails for each indent. Consignors raise indents requesting transporters for trucks, but the communication channel between plant team and transporter was unstructured and required constant follow-up, leaving the plant team unaware whether a vehicle would be placed for loading at all. With 80 to 85% of indents fulfilled through market vehicles, transporters were calling brokers and driver owners to place trucks, with no channel for real-time information to flow back to the consignor.
20%
Decreased OET (Order Execution Time)
56% - 90%
Increase in Indent Placement efficiency
Products used
Visibility, Indent, Mission Control
Industry
FMCG
What's in this case study?
Freight Tiger launched the Indent Module with training for both transporters and the plant team, consolidating alerts so action items surfaced clearly for transporters and consignors. Change management drove transporter response rates on the platform, while the workflow was automated to keep expired indents in accurate sync with the bidding platform. Control Tower software was activated for real-time supply chain status, letting the plant team make targeted calls instead of blanket follow-ups.
The result: Day 0 indent placement efficiency rose from 56% to 90% within a month, OET fell 20% from 150 hours to 120, and average manual calls per indent dropped from five to one.
